How is COVID-19 going to change retail? What trends that were already in place are beginning to accelerate because of the changes necessitated by the pandemic? How can essential retailers leverage the business they’re getting right now, and how can nonessential retailers ensure their survival and success once we’re in a post-COVID world? Those are some of the questions addressed by today’s guest Tony Donofrio, CEO of TD Insights. Listen to the interview to hear what Tony has to say about how nonessential retailers can hit the ground running post-COVID-19, what retailers get wrong about merging online and offline experiences, and what changes will be temporary or permanent after the pandemic.

Topics Discussed in Today’s Episode:

✔ How Tony got started in retail

✔ Biggest changes Tony has seen in customer behavior in the last few years

✔ Whether nonessential retailers will be able to get back to business post-COVID-19

✔ Whether the current changes are likely to be temporary or become the new normal

✔ Whether there are things retailers can do now to prepare so that they’re in a good place when things reopen

✔ What retailers get wrong when merging online and in-store services

✔ Best practices that retailers can start implementing today

✔ Areas that Tony thinks retailers should avoid right now

✔ Best in-store experience Tony has seen

✔Key takeaways for retailers during the pandemic

✔The biggest things that are going to shape retail in the next five years

Up Next

Today’s guest is Carlos Castelan, Founder and Managing Director of the Navio Group. In today’s interview, he shares his thoughts..

Brick & Mortar